CONSUMER LAW

Consumer Law is a specialized area of law that regulates the legal relationships between a seller/provider and a consumer, aiming to protect consumers' economic interests, health, and safety in their purchases of goods and services. Consumer transactions, which are frequently encountered in daily life, can sometimes lead to disputes due to reasons such as defective products, incomplete or faulty services, or unfair contract terms. The Law on the Protection of the Consumer and related legislation grant various rights to consumers in such situations.
 

As Yılmaz DERVİŞ Law Firm, we provide legal consultancy and representation services in the resolution of disputes arising from Consumer Law and in assisting consumers to seek their legal rights. Our goal is to help our clients effectively exercise their rights arising from consumer legislation and to ensure that the grievances they have suffered are remedied.
 

Our Primary Services within the Scope of Consumer Law:
 

Disputes Regarding Defective Goods and Services:

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• Managing lawsuits arising from defective goods and services in cases where the purchased goods or services do not possess the promised qualities or are faulty; in this context, we handle the legal procedures related to the consumer's elective rights (such as demanding free repair of the goods/service, replacement with a non-defective equivalent, a refund of the price paid, or a price reduction proportionate to the defect).
   

Dispute Resolution Methods:

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• Filing applications and managing the process before the Consumer Arbitration Committee, which is a mandatory venue for the resolution of consumer disputes up to certain monetary limits.

• Managing appeals against the decisions of the Consumer Arbitration Committee or lawsuits filed directly in the competent Consumer Court.
   

Disputes Arising from Special Contract Types:

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• Resolution of disputes arising from timeshare and pre-paid housing sale contracts (such as the right of withdrawal, termination of the contract, refund of the price paid, etc.).

• Disputes arising from distance sale contracts established through means like the internet or telephone (exercise of the right of withdrawal, defective goods/services, etc.).
   

Contract Terms and Financial Transactions:

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• Processes for the identification and annulment of unfair terms in consumer contracts that create an imbalance to the detriment of the consumer.

• Resolution of disputes arising from credit transactions such as consumer loans and credit cards (unfair fees, early payment discounts, etc.).
   

While consumer legislation contains provisions that protect consumers, the processes for seeking justice are subject to specific procedures and time limits. Errors or omissions in these processes can lead to a loss of rights. Particularly in complex disputes or in situations where legal action is necessary, obtaining professional legal support can enable the consumer to access their rights more effectively.
 

Yılmaz DERVİŞ Law Firm, with its up-to-date knowledge of legislation and practice in the field of Consumer Law, aims to provide its clients with the legal support they need. You can contact our firm for all your legal consultancy and application/litigation needs related to consumer law.